Returns & Refunds
We want you to be completely happy with your Nobo purchase. If something isn't right, we’ll make it right.
30-Day Returns
Return most items within 30 days of delivery for a full refund or exchange.
48-Hour Damage Reporting
Damaged or faulty items must be reported within 48 hours of delivery.
Easy Process
Contact our team by email or phone and we’ll guide you through the return.
Our Returns Policy
We hope you’re delighted with your order. If for any reason you’re not completely satisfied, you may return most items within 30 days of delivery for a full refund or exchange, provided they are returned in their original, unused condition and original packaging.
Please read this page carefully before initiating a return, as different conditions apply depending on whether your item is unwanted, damaged, or faulty.
Damaged or Faulty Items
Any items that arrive damaged or with a manufacturing defect must be reported to us within 48 hours of delivery. Claims made after this period may not be accepted. Please inspect your order carefully upon receipt.
If your item arrives damaged in transit or is found to be faulty, please contact us as soon as possible — and no later than 48 hours after delivery — with the following:
- Your order number
- A description of the damage or fault
- Photographs clearly showing the damage or defect
We will arrange a replacement, repair or full refund at no additional cost to you, and we will organise collection of the damaged item.
Unwanted Items
If you’ve simply changed your mind, you may return most items within 30 days of delivery, provided they are:
- Unused and in their original condition
- In the original, undamaged packaging
- Not a bespoke, custom-made or made-to-measure product
- Not a product that has been specially ordered
Restocking Fee
A restocking fee of £25 applies to all unwanted returns. This fee reflects the cost of inspecting, repackaging and returning goods to our warehouse, and is deducted from the refund amount. The restocking fee is not charged where an item is returned due to our error, damage in transit, or a manufacturing defect.
For larger or bulkier items — such as large whiteboards, noticeboard units or display systems — an additional handling charge may apply depending on the size and weight of the goods. Our team will confirm any additional charges when your return is authorised.
Return postage and collection costs for unwanted items are the responsibility of the customer unless the item is faulty or was sent in error. We recommend using a tracked and insured service, as we cannot accept responsibility for returns lost or damaged in transit.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Bespoke, custom-made or made-to-measure products
- Items that have been used, assembled or installed
- Products returned without their original packaging
- Items returned more than 30 days after delivery
How to Make a Return
Contact us
Email sales@boardsdirect-fastsigns.co.uk or call 0800 612 5432 with your order number and reason for return. For damaged items, include photographs.
Receive return authorisation
Our team will confirm whether your return is approved and provide a returns reference number and instructions for sending the item back.
Package and send
Repack the item securely in its original packaging where possible. Clearly mark the returns reference number on the outside of the parcel. Use a tracked delivery service for your own protection.
Refund or exchange
Once we receive and inspect the returned item, we will process your refund or send your replacement within 5 working days. Refunds are issued to the original payment method.
Refunds
Approved refunds are processed within 5 working days of us receiving the returned item. Refunds are issued to the original payment method used at checkout. Please allow a further 3–5 working days for funds to appear in your account depending on your bank or card provider.
Original delivery charges are non-refundable for unwanted returns unless the item was sent in error or is faulty.
Your Statutory Rights
As this is a business-to-business transaction, the Consumer Contracts Regulations 2013 and consumer cancellation rights do not apply. Your rights are governed by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, which require that goods are of satisfactory quality, fit for purpose and as described.
Nothing in this returns policy limits your statutory rights in respect of faulty or misdescribed goods. If goods are found to be defective, we will arrange repair, replacement or refund as appropriate. The £25 restocking fee does not apply to returns made under your statutory rights.
Contact Us
If you have any questions about a return or refund, our team is happy to help. Get in touch or reach us directly at sales@boardsdirect-fastsigns.co.uk or 0800 612 5432, Monday–Friday, 9am–5pm.
Need to make a return?
Our team will guide you through the process — get in touch and we’ll sort it out.